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Guidance on using EndNote software at the University of Adelaide

Where to get help with EndNote

EndNote help - University of Adelaide

General EndNote Support - University Library
For general support (usage, referencing, formatting, etc.) please contact Ask Library:

EndNote Support - Technical
For technical assistance (installation, upgrades, file retrieval) please contact Information Technology and Digital Services.
You can visit the Tech Crew on Level 3 of Hub Central (next to Ask Adelaide) 11am to 3pm University business days.
Phone ITDS on: +61 8 8313 3000
Or you can Live chat with an ITDS team member 9am – 5pm University business days through the MyIT Portal:

Endnote advanced help - Clarivate Analytics

If you have any questions, please refer to the following contact options for Clarivate Analytics, the owners and operators of EndNote.  Please note, if you email or chat you may need to provide the following information, depending on your problem:

  • Your university email address (Clarivate can only provide support to registered users; your university email address is proof of this);
  • Your EndNote licence number and version (to find these, open your EndNote program, click Help [top of page] > About EndNote 20 > the relevant info appears beneath “University of Adelaide”);
  • Your computer operating system (e.g. Windows 10, Mac 10.10);
  • Your word processor program (e.g. Microsoft Word 2016, Microsoft Word for Mac, Pages 10.x);
  • Your browser (Firefox, Chrome, Edge, etc.)..